FREQUENTLY ASKED QUESTIONS - THE GRID Pleasant Grove, Utah
At The Grid in Pleasant Grove, Utah, we believe in providing an experience that transcends mere entertainment. We want each customer to leave with a unique and unforgettable experience. To achieve this, we offer an array of activities including electric go-kart racing, GFLY motion simulators, GRID BEYOND VR, and arcade gaming, all within one location. We are constantly exploring new ways to improve the experience and create something that has never been seen before. Keep an eye out for The Grid, as we plan to expand to more cities in the future. This is just the beginning for The Grid.
BOOKING/SIGNUP
Can I make a reservation?
Yes! Reservations can be made through our website on the "Racing" tab. From the Racing tab click "Book Your Race Now". The website will redirect to our reservation system. From the reservation page, select the "Book now!" option to choose the date, number of racers, and the heat time. Once the reservation is complete, proceed to check out. Guests will be asked to create a new account or sign up with an existing account. For existing accounts please enter the email used to create your account. (Reminder Reservations cannot be made over the phone) All racers are required to check in 30 minutes prior to the scheduled reservation time. We cannot guarantee that we will be able to reschedule the reservation.
How do reservations work?
Making a reservation is a great way to secure your racing spots in advance. To ensure a smooth experience, we recommend arriving 30 minutes before your reserved time. If you or someone in your group has not yet signed a waiver, you can do so either online before arriving or upon arrival. Once everyone has completed their waivers and arrived at the facility, you can check in at the front desk and get ready for the race.
Can I book more than one reservation?
Yes, you can book more than one in a day, but we ask for you to not book back-to-back heats. We wouldn’t want racers getting sick in their second or third race. To book a second race online please select the option “add race” in order to have it be in one total reservation.
Can I make a reservation by phone?
Unfortunately, we do not take reservations over the phone as we require payment, and we cannot take payment over the phone, but guests are encouraged to make reservations through our website. See FAQ, "Can I make a reservation?".
Will you return my phone call?
Yes! We only answer calls during operating hours. If we missed your call, we are either closed or attending to other customers. Please leave a message and we will return your call as soon as possible.
Can I rent out the location or book a company / private event?
Yes! Our event options are endless! In addition to racing and arcades, we offer private meeting rooms equipped with high-speed wireless internet, and everything you need to make your event a success. Packages are available in multiple race formats and reserved time slots during normal operation hours or during hours closed to the public. Booking an event is great for company parties or a special birthday surprise. To begin planning your event, please contact an Event Coordinator today by filling out the request form located on the "Events" tab of our website.
Why can’t I sign a waiver online?
Unfortunately, children under the age of 18 will not be able to sign a waiver. However, racers aged 18 or older can conveniently sign the waiver online or at The Grid.
How far ahead can I make an online reservation?
Our reservation system allows for reservations to be made only 2 weeks in advance and an hour in advance the day of.
RACING/TRACK
What is a private heat?
Yes, as long as it’s Department of Transportation (DOT) approved with full-face protection.
Is there a height or weight restriction for the go-karts?
Yes, the minimum height for our Adult karts is 4'10 tall or 58 inches. while the maximum weight that we allow is 300 pounds.
How long is the track?
Our track is a ½ mile, multi-level track that is sure to give you an unforgettable experience. For information on our Track and Racing please visit the Racing Tab.
Are the karts electric or gas powered?
All the karts we use are electric. That means faster acceleration plus no fumes from the Karts.
Does battery charge affect the go-karts performance?
No, although we still make sure to charge each kart after they have been used.
OTHER
Are there any activities for children younger than age 14?
Yes! We have an arcade that will keep the little ones entertained during your visit. Please ensure they have proper supervision at all times.
Is there a military discount?
Yes, we offer a 10% military discount. In order to receive the discount guests must purchase the race in the building and provide a valid ID.
Do I need to wear special racing clothes?
No, all you need to do is make sure you have closed-toed shoes and nothing too loose that might get caught on the track.
Can I wear slides/flip flops/sandals?
No, in order to race you must have closed-toed shoes.
Is it okay if I have a cast/sling/boot?
No, we can not race anyone with a cast/sling to ensure our races are safe for everyone.
Does The Grid have an app?
Yes, it’s called “Grid Experience” to sign in to your existing account you will need your password. If you are a new customer you can create an account and sign the waiver. If you do not have your password, you can follow the instructions on the app to recieve your password via email. Or you can also ask the front desk for your code to be emailed to you. Our app keeps track of all your previous/future races and stats.
Can I bring outside food/drinks?
No, we don’t allow any outside food or drinks. The only exception is if you book an arcade event with us.
Can kids under 14 years old race?
Unfortunately, no kids under the age of 14 will be able to race. Thank you for understanding.
What time do I need to show up for my reservation?
We ask for all reservations to show up 30 minutes prior to their scheduled reservation time. To ensure there is plenty of time to do all the steps required before the race. Remember the time reserved is the time the Heat will go out and race, not when you have to show up for the reservation. Please plan accordingly.
What happens if I am late?
If you’re late we will move you to the next nearest heat that has space for the size of your group (if possible).
Can I reschedule my reservation?
Yes, to reschedule please call ahead of time and let us know. If we happen to not answer your call we are either not open or currently helping out another customer, if this happens please leave a message with your number and we will get back to you as soon as possible.
What do I do when I arrive / how do I check in for my reservation?
First thing is to make sure anyone new has signed a waiver either online or on our computers. After everyone has signed one you can check in at our front desk and either check in for your reservation or sign up for a race.
Can I race if I am pregnant?
No, we don’t allow anyone who is pregnant to race to ensure the safety of the baby/mom and anyone else on the track.
Do you charge for Memberships like other karting places?
No we have no annual basic memberships. We only charge for special corporate memberships.
Do you offer gift cards?
Yes, you can buy gift vouchers both through the app "Grid Experience" and in person at our front desk. In person we offer gift cards in $5 increments.
How do I get my gift card?
You can buy gift cards directly on our website.
How do I use my gift card?
You can use your gift card to make a reservation online by entering the code underneath the QR code and enter it in the "discount code." box or we will scan your gift card if you are paying in person.
How do I use/get a birthday credit?
To get a Birthday Credit you must have an active membership and come in within a week of your birthday. You must also be able to provide a valid ID. To use the Birthday Credit you must book a race in house.
Will I need to show an ID to participate in a race?
Yes, if our race officials have reason to believe that you may not be old enough to participate, you may be asked to provide proof of age. It's always a good idea to bring a government-issued ID or school ID.
Can I use a student ID as proof of age?
Yes, a student ID is fine to show when asked to see an ID.
What if I don't have a government-issued ID?
We accept non-government ID's too such as school ID's to show proof of age, Although if our race officials have reason to suspect that you might be too young to race, and you are unable to provide any form of acceptable identification, you may not be allowed to participate in the race.
What happens if I refuse to show ID?
If you refuse to show ID when asked, you may not be allowed to participate in the race. Race organizers have the right to refuse entry to anyone who they believe is not eligible to participate, and asking for ID is one way to verify eligibility.