TERMS OF USE


Last Updated: 3/25/2026


These Terms of Use (“Terms”) constitute a legally binding agreement between you (whether as an individual or on behalf of an entity, “you” or “your”) and Grid Entertainment, Inc. (DBA The Grid), together with its subsidiaries and affiliates (“The Grid,” “we,” “us,” or “our”).


These Terms govern your access to and use of our website located at www.thegrid.com, any associated mobile application (“Mobile App”), any linked media, channels, or online services, and our guest Wi-Fi network at our locations (collectively, the “Site” or “Services”). Use of our guest Wi-Fi is also subject to the additional Wi-Fi terms set forth below.


By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SITE AND SHOULD CEASE USE IMMEDIATELY.


We may update these Terms from time to time. We will notify you of material changes by posting the new Terms and updating the “Last Updated” date above. Your continued use of the Site after the changes are posted constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.


The Site is not intended for distribution or use in any jurisdiction where such distribution or use would violate local law or subject us to registration requirements. Users accessing the Site from outside the United States do so at their own initiative and are responsible for compliance with applicable local laws.


Age Requirements


The Site is not directed at children under the age of 14. You must be at least 14 years old to access or use the Site. If you are between 14 and 18 years old (or the age of majority in your jurisdiction), you may only use the Site with the consent and under the direct supervision of a parent or legal guardian. If you are a minor, your parent or guardian must read and agree to these Terms before you use the Site.


We do not knowingly collect personal information from children under 13. If we become aware that a user under 13 has provided personal information without verifiable parental consent, we will remove that information in accordance with applicable law (including COPPA).


Intellectual Property


The Site and all content, features, and functionality (including but not limited to software, code, databases, text, graphics, photos, videos, audio, trademarks, service marks, and logos) (collectively, the “Content” and “Marks”) are owned by us, our licensors, or other providers and are protected by U.S. and international copyright, trademark, and other intellectual property laws.


Except as expressly provided in these Terms, no part of the Site or Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior written consent.


We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use, subject to your compliance with these Terms. All rights not expressly granted to you are reserved by us.


We make no claim of ownership over content on external websites you may access via our guest Wi-Fi.


User Representations & Warranties


By using the Site, you represent and warrant that:


  • All information you provide is true, accurate, current, and complete.
  • You will promptly update your information to keep it accurate.
  • You have the legal capacity to enter into these Terms and agree to be bound by them.
  • You are at least 14 years old (or meet the age requirements above).
  • You will not access the Site through automated or non-human means (e.g., bots, scripts).
  • You will use the Site only for lawful purposes and in compliance with all applicable laws and regulations.


If we determine that any information you provide is untrue, inaccurate, or incomplete, we may suspend or terminate your account and deny future access.


User Registration


To access certain features, you may be required to register and provide information (such as your email). You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We reserve the right to remove, reclaim, or change any username that we deem inappropriate, obscene, or objectionable in our sole discretion.


Prohibited Activities


You agree not to:


  1. Systematically retrieve data or content to create collections, databases, or directories without our written permission.
  2. Use the Site for any unauthorized commercial purpose or in competition with us.
  3. Circumvent, disable, or interfere with security features of the Site.
  4. Upload or transmit viruses, Trojan horses, or other malicious code.
  5. Harass, threaten, or intimidate our employees, agents, or other users.
  6. Impersonate another user or person.
  7. Sell, transfer, or assign your account or profile.
  8. Use automated means (spiders, robots, scrapers, etc.) to access or collect data from the Site.
  9. Delete or alter any copyright, trademark, or proprietary notices.
  10. Engage in any activity that interferes with, disrupts, or imposes an undue burden on the Site or our networks.
  11. Use the Site in any manner that violates applicable laws or these Terms.


Any violation may result in immediate termination of your access and other legal remedies.


User-Generated Contributions


The Site may allow you to post, submit, or transmit content such as reviews, comments, photos, or other materials (“Contributions”). Contributions are non-confidential and non-proprietary.


By posting Contributions, you represent and warrant that:


  • You own or have the necessary rights and permissions to post and grant the licenses below.
  • Your Contributions are accurate and do not violate any third-party rights (including intellectual property, privacy, or publicity rights).
  • Your Contributions do not contain unlawful, obscene, defamatory, harassing, or otherwise objectionable material (as determined by us).
  • Your Contributions do not promote violence, illegal activity, or harm to minors.


You retain ownership of your Contributions. However, by posting them, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, perform, display, and create derivative works from your Contributions (including your name, image, and likeness) for any purpose, including commercial, advertising, or promotional uses.


We may (but are not obligated to) monitor, edit, or remove Contributions at any time and for any reason without notice.


Reviews & Ratings


Reviews must be based on your genuine firsthand experience, must be truthful and respectful, and must not contain discriminatory, illegal, or misleading content. We may accept, reject, or remove reviews in our sole discretion. Reviews do not necessarily reflect our views, and we assume no liability for them.


Mobile App License


We grant you a revocable, non-exclusive, non-transferable license to download and use the Mobile App on devices you own or control, solely for personal use in accordance with these Terms.

You may not reverse engineer, modify, or use the Mobile App for any competitive or commercial purpose. Use of the Mobile App is also subject to any applicable App Store (Apple or Google) terms.

Membership in Grid Rewards is generally required to access full Mobile App features. You may purchase game chips, track tickets, and manage rewards through the app, subject to additional terms.


Arcade Card Terms


Our Grid Arcade Card is a stored-value card for game play at participating The Grid locations in the United States. The card and program are administered by Grid Entertainment, Inc. (or its affiliates). By purchasing, recharging, or using the card, you agree to these Terms and any additional card-specific rules.


It is your responsibility to ensure purchases are properly credited to your card. Claims for unrecorded credits must be submitted within 45 days with proof of purchase, subject to annual limits and verification.


We are not liable for errors in crediting, delays, or failures to communicate program information.


Guest Wi-Fi Usage


By connecting to our guest Wi-Fi, you agree to the following additional terms:


  • You must be at least 18 years old to use the Wi-Fi System.
  • The Wi-Fi is provided free of charge (currently; we may add fees or requirements such as a survey in the future) and is available only at enabled locations.
  • We may monitor, filter, or restrict access to content we deem inappropriate.
  • You are responsible for your own equipment and for the security of any data you transmit.
  • You agree not to use the Wi-Fi for unlawful purposes, spam, viruses, copyright infringement, or any activity that interferes with the network or other users.
  • We are not responsible for the security or privacy of your communications over the Wi-Fi.


Violations may result in immediate termination of access.


Data Collection & Privacy


Your use of the Site is also governed by our Privacy Policy (available at www.thegrid.com/privacy-policy), which is incorporated into these Terms.


By using the Site or Mobile App, you consent to our collection, use, storage, and processing of data (including device information, location, usage statistics, and game-play data) as described in the Privacy Policy. Data may be processed in the United States or other countries.


Third-Party Links, Content, & Advertising


The Site may contain links to or content from third parties. We do not endorse, monitor, or assume responsibility for third-party websites, content, products, or services. Your interactions with third parties are governed solely by their terms.


Advertising and sponsored content are the responsibility of the advertiser. We are not liable for any loss or damage arising from your dealings with third parties.


Submissions & Feedback


Any questions, comments, suggestions, ideas, or feedback you provide to us (“Submissions”) become our exclusive property. We may use them for any purpose without acknowledgment or compensation to you.


Termination


We may terminate or suspend your access to the Site at any time, for any reason or no reason, without notice. Upon termination, all rights granted to you under these Terms cease immediately.


Disclaimers


The Site and Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses.


We disclaim all liability for any errors, inaccuracies, or omissions in content, and for any loss or damage resulting from your use of the Site or reliance on its content.


Limitation of Liability


To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site.


Indemnification


You agree to indemnify, defend, and hold harmless The Grid, its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Site, your Contributions, your violation of these Terms, or your violation of any third-party rights.


Governing Law & Dispute Resolution


These Terms are governed by the laws of the State of Utah, without regard to conflict-of-laws principles.


Any dispute arising out of or relating to these Terms or your use of the Site will first be referred to our Guest Relations team at info@thegrid.com for good-faith resolution. If unresolved within 60 days, the dispute will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (and Consumer Rules where applicable), conducted in Dallas County, Texas. Arbitration will be confidential, and judgment on the award may be entered in any court of competent jurisdiction.


Class Action Waiver: Disputes will be resolved on an individual basis only. No class, consolidated, or representative actions are permitted.


You may opt out of arbitration within 30 days of first using the Site by sending written notice to the address below.


Certain disputes (e.g., intellectual property protection, injunctive relief) are exempt from arbitration and may be brought in state or federal courts located in Dallas County, Texas.


No action may be brought more than two (2) years after the cause of action arises.


Miscellaneous


These Terms constitute the entire agreement between you and us. Our failure to enforce any provision does not constitute a waiver. If any provision is held invalid, the remainder remains in effect.


We may assign our rights and obligations without restriction. You may not assign yours without our prior written consent.


Contact Us


For questions about these Terms, please contact:


Grid Entertainment, Inc. (DBA The Grid)

593 S Evermore Lane

Pleasant Grove, UT 84062

Email: info@thegrid.com

Phone: (801) 882-2981